Privacy Statement and Policy
Celestia Homes takes your privacy seriously. To comply with the laws under the Australian Privacy Act 1988 (Cth) Celestia Homes has created the following Privacy Policy (“the Policy”) for your protection and security.
The Policy applies to Celestia Homes website, purchases of any products, and all services that Celestia Homes offer.
The Information We Collect
Celestia Homes collects personally identifiable information when you register to the Celestia Homes email list, submit feedback, purchase a product or service, contact us via email or the online form.
Celestia Homes also automatically receives and records information on our server logs from your browser including your IP address, cookie information, and the page you requested.
Celestia Homes collects personal information about you when you purchase a product or service through our website. This includes your address and phone number.
Processing of sensitive credit card details are done directly through our payment gateways Stripe and PayPal so that they are not stored or accessible by Celestia Homes. Please refer to the privacy policy of each gateway by clicking the respective links.
How We Use Your Information
Celestia Homes uses the information collected for the following purposes:
To fulfil your request for certain products and services;
To notify you of relevant content, news, newsletters, special offers, and new products or services; and
To improve the website and products and services we offer.
Information Sharing and Disclosure
Celestia Homes will not sell or rent your personal information to anyone.
Celestia Homes will only disclose personal information about you to third parties when:
We have your consent to disclose your personal information;
We need to disclose your personal information in order to provide the product or service you have requested;
The third-party is an agent or contractor of Celestia Homes, in which case we will require them to disclose and to use the personal information only for the purpose for which it was disclosed;
There are reasonable grounds to believe that disclosure is necessary to prevent or lessen a threat to your life or health, or that of another person;
The disclosure is permitted, required or authorised by or under law; or
We find that your actions on our website violates the Celestia Homes Terms and Conditions – or any of our usage guidelines for specific products or services.
Cookies
Celestia Homes may set and access cookies on your computer. A cookie is a small amount of data – which often includes an anonymous unique identifier – that is sent to your browser from a website’s server and stored on your computer’s hard drive. Cookies are essential to providing our services effectively and are primarily used for retaining a session.
Celestia Homes may set and access other companies’ cookies on your computer. We currently use the services of Google Analytics and Facebook Pixel to help with visitor analytics. The way other companies use their cookies is subject to their own privacy policies, not this one.
Advertisers or other companies do not have access to Celestia Homes cookies.
Privacy Choices
You can choose not to provide Celestia Homes with personal data. You can browse much of the website, but Celestia Homes will not be able to process transactions, send you updates or provide you with all the content we have to offer without your personal information.
You can turn off cookies in your browser by changing the settings. You can block cookies by activating a setting to refuse cookies. You can also delete cookies through your settings. You can continue to use much of the website with cookies turned off, but certain services will not work effectively or at all.
You can opt out of marketing and other communications at any time by contacting Celestia Homes or by using the opt-out facility. You can also contact Celestia Homes to correct any inaccurate personal data about yourself.
Please contact Celestia Homes if you require your personal data to be removed from our system as most requests can be accommodated. We are generally required to retain information associated with recent purchases.
Security
Every effort is made to safeguard and secure the information Celestia Homes collects. This includes the use of password protected databases and Secure Sockets Layer (SSL) certificate. However, you provide personal data at your own risk as, unfortunately, no data transmission is guaranteed to be 100% secure.
If you believe your privacy has been breached, please contact us immediately.
Complaint Resolution
Celestia Homes is committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this Policy, please speak with us so we have an opportunity to resolve the issue to your satisfaction.
If this process does not result in an outcome that is satisfactory to you, you may contact the Office of the Australian Information Commissioner on 1300 363 992. Celestia Homes will work together with the Australian Information Commissioner’s Office to resolve the issues between us.
Further information relating to privacy and your rights can be obtained from the website of the Office of the Australian Information Commissioner.
Changes to this Privacy Policy
Celestia Homes may revise this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our pages and via email.
Contact
Please read this Policy carefully. Feel free to contact us if you have any questions or concerns about the Policy. You can do so via the form on the contact us page.